SHIPPING AND RETURNS

1. S H I P P I N G

SHIPPING METHOD PRICE SHIPPING TIME


    Courier DHL
 

  12 PLN/
  4 EUR

  2 - 3 working days*

   
    Collect in Store - Mokotowska street 28, Warsaw
 

  FREE

  2 - 3 working days*

   
    Collect in Store - Stary Browar, Poznań
 

  FREE

  2 - 3 working days*

   
    International shipping DPD STANDARD (European Union territory only)
 

  10 EUR

  3 - 6 working days*

     
    International shipping DPD EXPRESS (European Union territory only)

  25 EUR

  2 - 3 working days*

     
    International shipping Polish Post (rest of the World)

  20 EUR

  5 - 10 working days*


*Please keep in mind that during the sale period, the delivery time might be extended.

2 . R E T U R N S

303 Avenue will gladly accept returns of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with you original receipt within fourteen (14) days of the original purchase date.

Refunds are made in the form of original payment.
You will receive email confirmation of the return once it has been completed.

To complete return send a statement (available to download below) via e-mail: online@303avenue.pl
or via mail to the address: 303 AVENUE Sp. z o.o. ul. Bialostocka street 37, 07-200 Wyszków.
The cost of return shipment will not be refunded.

Sample form to download:

RETURN AND EXCHANGE FORM
 

Detailed term of use can be found here.

3 . E X C H A N G E S

We do not offer exchange.
You can return the item within 14 days and purchase a new product.

3 . C O M P L A I N T S


You may submit a complain in person in one of our boutiques or via mail:
303 Avenue, Bialostocka street 37, 07-200 Wyszków.

When submitting complaint in person, you must provide a defective product along with the proof of purchase and completed complaint form to one of the 303 Avenue boutiques of your choice. (you can find one here)
In case of lack of receipt, provide a bank transfer confirmation that confirm the purchase of the product.

When submitting complaint via mail, send a defective product along with a completed complaint form to the address 303 Avenue Sp. z o.o., Bialostocka street 37, 07-200 Wyszków.

Sample form to download:

LETTER OF COMPLAINT

303 Avenue will resolve your complaint within 14 dni of its receiving.
Detailed term of use can be found here.

 

4 . I N V O I C E

Customer may request the invoice before completing their order or within 2 months of its purchase.